Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards?

This training program will discuss in detail the CMS requirements for hospitals to help prevent the hospital from being found out of compliance with the grievance regulations. It will also cover a new law under the OCR Section 1557 which requires the hospital to have a new process for handling discrimination complaints.

Recorded Version Only

(PPT + Recorded Streaming Link)

$279.00
1x Person - Unlimited viewing for 6 Months (For multiple locations contact Customer Care)
rec Recorded Link and Ref. material will be available in My Account Section
Last Recorded Date: Feb-2019

CD or USB Drive Only

(PPT + Recorded Training File)

$379.00
One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days
Customer Care

Fax: +1-650-362-2367

Email: customercare@fdatrainingalert.com

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Learning Objectives:
  • Discuss that any hospital that receives reimbursement for Medicare patients must follow the CMS Conditions of Participation on grievances. (This is true whether the hospital is accredited by Joint Commission, HCFA, CIHQ, DNV Healthcare or not)
  • Identify that the CMS regulations under grievances includes the requirement to have a grievance committee
  • Discuss that the Joint Commission has complaint standards in the patient’s right (RI) chapter and DNV grievance standard in the patient rights chapter
  • Recall that in most cases the patient must be provided with a written notice that includes steps taken to investigate the grievance, the results, and the date of completion
  • Describe that the Office of Civil Rights requires hospitals to have a process to handle grievances related to discrimination under Section 1557
Areas Covered in the Webinar:
  • Background on CMS CoPs
  • How to find current copy
  • CMS deficiency memo
  • How to find changes in the hospital CoPs
  • Issuance of final interpretive guidelines
  • OCR grievance requirements under Section 1557
  • TJC standards
  • Recent standing order memo
  • Preprinted order sheet changes
Read more Who Will Benefit:
  • Consumer Advocates or Patient Advocate
  • Healthcare Consumer Advocates
  • Chief Operating Officer (COO)
  • All nurses with direct patient care
  • All nurse managers
  • Joint Commission Coordinator
  • Chief Executive Officer (CEO)
  • Chief Nursing Officer (CNO)
  • Chief Medical Officer (CMO)
  • Chief Financial Officer (CFO)
  • Board Members
View more
Instructor Profile:
Sue Dill Calloway Sue Dill Calloway

Chief learning officer, Emergency Medicine Patient Safety Foundation

Sue Dill Calloway is a nurse attorney, a medical legal consultant and the past chief learning officer for the Emergency Medicine Patient Safety Foundation. She is the immediate past director of Hospital Patient Safety and Risk Management for The Doctors Company. She is currently president of Patient Safety and Health Care Education and Consulting. She was a medical malpractice defense attorney for many years and a past director of risk management for the Ohio Hospital Association. She was in-house legal counsel for a hospital in addition to being the privacy officer and compliance officer.

Ms. Calloway has done many educational programs for nurses, physicians, and other health care providers. She has authored over 102 books and numerous articles. She is a frequent speaker and is well known across the country in the area of healthcare law, risk management, and patient safety. She has taught many educational programs and written many articles on compliance with the CMS and Joint Commission restraint standards.

Topic Background:

CMS issued their first memo summarizing noncompliance and grievances were a top problematic standard. A recent report by CMS found 902 hospitals out of compliance! Don’t let this happen to your hospital. Come learn what you need to ensure compliance. Many hospitals are surprised at the number of regulations and the detailed requirements to comply with this problematic standard.

Most every hospital in the US that accepts Medicare or Medicaid reimbursement must be in compliance with the CMS Conditions of Participation (CoPs).

Note: That Critical Access Hospitals (CAH) have a separate set of hospital CoPs and there is no corresponding restraint standard and the only mention of restraints is in the swing bed section. However, CAH are expected to have some system of grievance and complaint resolution. Therefore, many CAH adopt most of the requirements. This program will be helpful in determining suggested practices for policy implementation. CAH hospitals that are in systems should know the differences in the two sets of CoPs and may find the program of interest for that reason.

Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. FDATrainingAlert would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email customercare@fdatrainingalert.com call +1-888-771-6965 (Toll Free).

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